Learn More About Our Hospital
At Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital, we offer full primary veterinary services, as well as emergency and critical care for cats and dogs in Flat Rock.
Comprehensive Pet Care
At Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital, our goal is to provide a cohesive approach to caring for the pets of Flat Rock and surrounding areas.
Our hospital provides preventive and routine veterinary services to keep your pets healthy and well into their golden years. We are also always open – including evenings, weekends, and all holidays – for urgent and emergency care, so you can rest assured that you'll see a familiar face if the unexpected happens.
Pet-Centered Care Philosophy
Our hospital is about more than the services we offer. At Western Carolina, we create and support an environment of respect and compassion that extends beyond our veterinary staff to our patients and clients. We are committed to providing the absolute best care possible to every animal we treat.
- Our Mission
The veterinarians and staff of Western Carolina Regional Animal Hospital and Veterinary Emergency Hospital (WCRAH-VEH) are dedicated to providing compassionate, state-of-the-art primary and emergency care as part of your pet’s total healthcare team. Combining these full-service areas at one hospital, we provide continuity of care unique in the Western Carolinas.
We are committed to providing the utmost professional service to our patients, their owners, and family veterinarians, treating each with compassion, integrity, dignity, and respect.
We will continually develop trust, honesty and integrity within ourselves, between ourselves as team members and between ourselves and our clients.
- Our Core Values
COMPASSION: We demonstrate our compassion by practicing empathy and understanding in all areas of our service to our clients and their pets.
COMMITMENT: We are dedicated to providing excellent service to our clients and excellent medical and surgical service to their pets. We are dedicated to continually improving our knowledge of human relations to continually improve our ability to communicate with our clients and between ourselves. We are loyal to the practice and are responsible for all aspects of our behavior.
INTEGRITY: We will trust each other to be honest and sincere with all that we do at WCRAH-VEH. We will continually work to build relationships based on honesty and trust between ourselves and with our clients.
DEDICATION: We believe in the human-animal bond and recognize the unconditional love between a client and their pet. We will do all that is possible to strengthen this bond during the life of the pet. We will do all that is possible to ease a client’s grief when this bond is broken by the death of a beloved pet and family member.
LIFE: WCRAH-VEH fosters a work environment where diversity is valued and respected, quality of life is enhanced, individual aspirations are fulfilled and the practice is enriched. Our team members are the most important resource in our service commitment to our clients and their pets. We celebrate a love of pets and their people. We pledge to do the best we can for each and every patient.
PROFESSIONALISM: We take pride in our work. We continually strive to improve our knowledge of human relations, to improve our ability to communicate with clients and between ourselves and to improve our skill in medical and surgical practice.
COOPERATION: We believe it takes an individual commitment to a group effort to make a team work and a company function. We will work as a team in all areas of our practice.
HEALTH: As a team, we will create a healthy and pleasurable working environment at WCRAH-VEH. We will accomplish this by diligence in believing in and practicing our Mission Statement, Vision and Core Values.
What You Can Expect
- Open 24/7, 365 days a year
- Emergency & Urgent Care
- Convenient Location
- Free, Convenient Parking
- Wheelchair Accessibility
- Relaxed Environment
- Comfortable Waiting Area
- In-House Pharmacy
- On-Site Laboratory
- Appointment Reminders
- Same-Day Appointments
- Multi-Pet Appointments
- Payment & Financing Options
New Patients are Always Welcome
We welcome new and returning patients to our hospital. Whatever the reason for your visit, we will do everything we can to make your visit as efficient and relaxing as possible.