Our Support Staff

//Our Support Staff
Our Support Staff

Meet Our Support Staff and Client Services Team

Andy Pertuset, BS, CVPM

Hospital Adminstrator

Andy began working in the veterinary industry at the age of 15.  His first job was a kennel attendant; this is where he grew his love and passion for animals. After working five years in the kennel Andy took a position at a large veterinary specialty emergency hospital as an emergency triage nurse. Andy worked in the emergency department for six years while attending Winthrop University. During this time Andy worked as a triage nurse, overnight emergency technician and ICU technician. Upon completion of his business degree, he became the practice manager of small animal general practice. After three years in general practice, Andy knew his love lied in emergency veterinary medicine. Andy joined the WCRAH and VEH team in April 2015 and is the 2017 Pet Plan Practice Manager of the Year. Andy and his wife Sarah live in Hendersonville and have three furry babies; Annie, Baxley and Claire. In his free time, Andy loves spending time with family and friends. He also enjoys fishing and cheering on the Carolina Panthers!

Marcia Pryor

Marcia moved to Western North Carolina from Northern Virginia in 2008. She started working in the veterinary field shortly after moving to the Hendersonville area. Marcia has been in the customer service and finance fields for over 15+ years prior to switching careers.  You will find Marcia helping troubleshoot computer issues around the hospital or working in the office as the assistant to the Hospital Administrator. She has five dogs: Max, Hailey, Dakota, Jasper and Grace. Marcia also enjoys scrapbooking, reading, football, camping, gardening and being outdoors.

Shawna Atkins — Client Services

Shawna joined our practice in May 2009 with over 20 years of experience working with animals. Her experience includes veterinary assistance, obedience training, boarding kennel management, and therapeutic riding. She grew up helping raise, train and show registered Schipperkes for her family’s Topwatch Kennel. She holds a BA degree in Biology from Maryville College in Tennessee. Shawna enjoys photography, hiking, Native American history/art and sharing her life with her horse Kiwani, dog Rosie Ann, and two cats, Zuni and Hawkeye.

Michelle Burch — Client Services

Michelle grew up in South Carolina and graduated in 1998 from the College of Charleston. She has worked in emergency veterinary medicine in South Carolina and North Carolina since 2001. When Michelle is not at our hospital, she works as a traffic manager in Spartanburg, SC. In her time off Michelle enjoys reading, going to the movies with friends and hiking. She has one dog Yogi, and two cats, Buttercup and Nemo.

Jana Hinley — Client Services

Jana was born on Santa Catalina Island off the coast of California, where her parents trained horses. She moved to the Carolina’s 15 years ago. Jana has worked in the veterinary field for over 20 years. She lives with her two English Pointers, two horses, cats, chickens and whatever else wanders onto her Tryon farm. Jana is a field master with the Green Creek Hounds and is involved with Big Brothers Big Sisters.

Kim Clark — Client Services

Kim joined WCRAH &VEH in May 2014, after moving to Western North Carolina. A native  of NW Pennsylvania she moved to Greensboro, NC after finishing her B.S. in Biology from Westminster College. Kim worked for seven years there as a zookeeper and educator with a variety of domestic and exotic animals, including maned wolves, tigers, wallabies, anteaters, parrots, primates, small native animals, meerkats and a few reptiles.  Along with helping maintain the animal’s health, she also worked to educate visitors, mentored interns and volunteers.  During her time in Greensboro, she organized and facilitated and international conference for primate care and conservation. Kim also has experience working in boarding kennels and doggie daycare facilities.

Kim lives with a small zoo of her own: 4 dogs, 6 cats, 2 rats and a small snake. Kim enjoys music, as hobby- musician and a listener, and hiking/outdoor activities. Kim volunteers at the WNC Nature Center in Asheville to continue her passion in natural science education. She says that she enjoys working in Client Service and is proud to be a part of such a compassionate team.

Pam Cannon — Client Services

Pam was born and raised in St. Petersburg, Florida and joined our staff in the fall of 2016. She lived for a while in South Georgia before moving to Hendersonville in 1995. She has always had either a dog or cat as a companion and can’t imagine her life without their love. Pam and her husband currently have four dogs and enjoy their “fur babies” and taking them on walks daily. Pam enjoys any water sport, reading and relaxing on their deck with a fire in the evening.

Carla Frick — Client Services

Lauren Helms — Client Services

Krystiana Gonzales — Client Services

Mary Faulkner — Client Services

Angela LaRowe — Client Services