Meet Our Support Staff and Client Services Team

Nikki Boyce, RVT — Hospital Manager/Administrator

Nikki has been working in the veterinary field since 2011 and is a graduate from AB Tech in Veterinary Technology. She joined WCRAH & VEH team in the fall of 2014. Nikki enjoys spending her free time with her husband, 2 cats and 2 dogs. She also enjoys working in the yard, watching football, and spending time with her friends.

Shawna Atkins — Client Services

Shawna joined the practice in May 2009 with more than 20 years of experience working with animals as a veterinary assistant, and in obedience training, boarding kennel management and therapeutic riding. She grew up helping to raise, train and show registered Schipperkes for her family’s Topwatch Kennel, and today she still enjoys working in a field where she can help people and animals. She holds a BA degree in Biology from Maryville College in Tennessee and attended a School for Field Studies expedition in Alaska. She enjoys photography, hiking, Native American history/art and sharing her life with her horse Kiwani, dog Rosie Ann, and cat Hawkeye.

Michelle Burch — Client Services

Michelle has been a lifelong resident of Inman, SC, and in additon to working at WCRAH, she has been a traffic manager at a plastics company for 19 years. She also has a BS in Psychology from the College of Charleston. She likes helping people and animals, especially when the staff are able to save someone’s pet. She shares her home with her dog Yogi and two cats, Buttercup and Nemo. Outside of work, Michelle likes to read, hike, work out and spend time with her four nieces.

Jana Hinley — Client Services

Jana has more than 30 years of experience in the veterinary field and a degree as a Animal Health Tech. She moved to North Carolina from Yosemite, California 20 years ago, and since 2010, has worked in client services for WCRAH & VEH. She loves the variety of cases that come into the hospital and the chance to learn something new every day. Jana is married with a son and three grandchildren. She refers to her home as a “mini farm,” complete with three horses, two dogs, three cats and many chickens and ducks. In her free time, she loves being outdoors, horseback riding and spending time with her husband.

Kim Clark — Client Services

Kim joined WCRAH & VEH in May 2014. A native of NW Pennsylvania, Kim has a Bachelor’s degree in Biology and worked for seven years as a zookeeper and educator with a variety of domestic, native and exotic animals. In addition to having been involved with animal health care as a zookeeper, Kim has previous experience working in veterinary hospitals, boarding kennels and doggie daycare facilities. Kim also works as Director of Operations at the Asheville Museum of Science but is honored to continue as part of the WCRAH team, allowing her to fulfill her passions for both science education and animal health care. Her favorite part of her role here at WCRAH is assisting clients in answering their questions on how to best care for their pets and helping them better understand their pets’ health. She is proud to be a part of such a compassionate team at WCRAH. Kim lives in Asheville with her dog and two cats and enjoys spending time out in nature, music (as a hobby-musician and a listener), theater, reading and writing. At the science museum, she enjoys stepping away from her administrative duties to teach a class or put on her scientist hat. ​

Pam Cannon — Client Services

Pam was born and raised in St. Petersburg, Florida and joined our staff in the fall of 2016. She lived for a while in South Georgia before moving to Hendersonville in 1995. She has always had either a dog or cat as a companion and can’t imagine her life without their love. Pam and her husband currently have four dogs and enjoy their “fur babies” and taking them on walks daily. Pam enjoys any water sport, reading and relaxing on their deck with a fire in the evening.

Lynn Poppe — Client Services

An Ohio native, Lynn has lived all over the country with her husband of more than 34 years and her three daughters, but she is excited to make her new home in the mountains of North Carolina. Lynn has a B.S. from Miami University and a M.Ed. from Wright State University. She enjoys tennis, reading, walking, trivia, exercising and playing with her two Rottweilers, Aksel and Dirk, and when it comes to work, Lynn most enjoys the great feeling of helping clients and their pets.

Krystiana Gonzalez — Client Services

Born in Los Angeles, CA, Krystiana moved to Asheville in 2000 and has lived here ever since. She loves being a voice and advocate for animals and is currently pursuing a Veterinary Assistant certification through Penn Foster. Her favorite part of client services is seeing the joy on owners’ faces when they know their pets are going to be okay. At home, Krystiana has two ferrets named Cookie and Creme and an 11-year-old lab mix named Maya. She enjoys spending time hiking and camping on the Blue Ridge Parkway, swimming and boating at Lake Lure and if the weather is bad, you can find her curled up with a good book and a cup of coffee or playing video games with her husband and brother.

Carla Frick — Client Services

Born and raised in Mexico and Italy, Carla has also lived in England, where she ran a B & B for 10 years, as well as several other countries. During her travels, she earned a degree in languages and did volunteer work in Africa at a rehabilitation center for injured wildlife, including primates. Carla moved to the U.S. in 2006 and in 2016, moved to North Carolina, where she and her husband fell in love with the mountains. She joined our team in April 2017, and she finds great satisfaction knowing she is helping animals and their owners. Carla has 3 dogs at home and enjoys spending time doing outdoor activities, such as kayakin, landscaping, cooking and birding.

Lori Cook — Client Services

Angelia Feick — Animal Care Taker

Jack Jack, Ph.D

Jack started his career at WCRAH & VEH as a quintessential clinic cat but has quickly moved up the ranks, earning his Master’s degree in human treat dispensing manipulation and a Doctorate in napping in the sun. He enjoys eating, lounging around the hospital, playing hide-and-seek, and getting the staff to feed him treats on demand. While he feels he is too handsome to be tied down by family, he loves all of his human pets and admirers. He is content with his hospital life but could always use a few more treats.