Frequently Asked Questions
Where are you located?
We are located at 205 N. Highland Lake Road, Flat Rock, NC 28731
From I-26, take Hendersonville, NC Exit 53 (from I-26 East, turn right; from I-26 West, turn left). Go 1.3 miles toward Hendersonville, NC; Upward Road becomes N. Highland Lake Rd. Continue through the traffic light at Hwy 176 (Ingles is on your left.) When you round the curve, our facility is immediately ahead. Turn right into parking lot.
What are your hours?
- We are open 24 hours a day, 7 days a week, 365 days a year for emergency situations
- Monday through Friday from 8:00am – 5:00pm and Saturday from 8:00am – 12:00pm for veterinary appointments
What are my payment options?
We request that you pay in full for your pet’s care when services are performed. Many times you can plan in advance for pet medical care; we offer different options for routine visits and for when unexpected medical expenses occur.
Prior to any emergency treatment we will discuss your pet’s condition, treatment plan, and provide a fee estimate. You will need to make a 50% down payment before treatment can begin. Your remaining balance is due at discharge. We accept:
- Cash and Personal checks
- Credit cards such as Visa, Mastercard, Discover, and American Express
- CareCredit health services payment plan
With the increasing costs of medicine and medical care, pet health insurance is increasingly common for both comprehensive services and accident and illness. You will pay our practice but we provide detailed billing information you can submit to your carrier.
Many companies provide insurance and there are many types of policies; we recommend Embrace Pet Insurance because of their coverage options and simple claim process. But we do recommend you research online to make the informed decision that’s best for your family.
How can you help with pet behavior problems?
Please contact our hospital for an appointment with one of our doctors so they may assess your pet and discuss the best options available to address your pet’s condition.
Can you help with a stray?
North Carolina laws do not allow us to treat animals that do not have an owner. If you have found a stray please call the Humane Society or Animal Control service closest to you.
What kind of animal do you treat?
We primarily treat cats and dogs. We are not a large animal or livestock practice.
Do you offer boarding services?
We do not offer any boarding services, all available spaces are used for our hospitalized patients.