Caring, competent professionals

Our Vision, Mission, & Values

Our practice is founded on and grounded in these basic tenants:

Mission Statement

The veterinarians and staff of Western Carolina Regional Animal Hospital and Veterinary Emergency Hospital (WCRAH-VEH) are dedicated to providing compassionate, state of the art primary and emergency care as part of your pet’s total healthcare team. Combining these full service areas at one hospital, we provide a continuity of care unique in the Western Carolinas.

We are committed to providing the utmost professional service to our patients, their owners and family veterinarians, treating each with compassion, integrity, dignity and respect.

We will continually develop trust, honesty and integrity within ourselves, between ourselves as team members and between ourselves and our clients.

Vision

Always here when your pets needs us most.

Core Values

COMPASSION: We demonstrate our compassion by practicing empathy and understanding in all areas of our service to our clients and their pets.

COMMITMENT: We are dedicated to providing excellent service to our clients and excellent medical and surgical service to their pets. We are dedicated to continually improving our knowledge of human relations to continually improve to our ability to communicate with our clients and between ourselves. We are loyal to the practice and are responsible for all aspects of our behavior.

INTEGRITY: We will trust each other to 
be honest and sincere with all that we do at WCRAH-VEH. We will continually work to build relationships based on honesty and trust between ourselves and with our clients.

DEDICATION: We believe in the human- animal bond and recognize the unconditional love between a client and their pet. We will
do all that is possible to strengthen this bond during the life of the pet. We will do all that is possible to ease a client’s grief when this bond is broken by the death of a beloved pet and family member.

LIFE: WCRAH-VEH fosters a work environment where diversity is valued and respected, quality of life is enhanced, individual aspirations are fulfilled and the practice is enriched. Our team members are the most important resource in our service commitment to our clients and their pets. We celebrate a love of pets and their people. We pledge to do the best we can for each and every patient.

PROFESSIONALISM: We take pride in our work. We continually strive to improve our knowledge of human relations, to improve our ability to communicate with clients and between ourselves and to improve our skill in medical and surgical practice.

COOPERATION: We believe it takes an individual commitment to a group effort to make a team work and a company function. We will work as a team in all areas of our practice.

HEALTH: As a team, we will create a healthy and pleasurable working environment at WCRAH-VEH. We will accomplish this by diligence in believing in and practicing our Mission Statement, Vision and Core Values.

Always here when your pet needs us most®