Emergency and critical care 24/7

What to Bring and Expect

Our pets can’t convey problems and history so diagnosis can be challenging. If you have a record of your pet’s medical history please bring it with you. Keeping a list of activities can be helpful, especially knowing when your pet last ate, drank, urinated or defecated.

The following will help us quickly diagnose your pet’s condition:

  • Bring any medications they are currently taking
  • Bring a sample of abnormal stool, vomit, or urine
  • If seizures/fainting happen, time the episodes
  • Bring containers of possible ingested toxins with you

When you arrive a triage nurse assesses your pet and informs the doctor. We try to see patients in the order they arrived, but please have patience when we treat the most life-threatening conditions first.

Once we have reviewed your pet’s case, one of our doctors will talk with you about your pet’s condition, treatment options, and approximate costs. Payment is due when services are rendered—learn about payment options here.

During treatment and discharge

We strive to make your pet as comfortable as possible, using oral, injectable, and constant rate infusions or a combination of medications to control pain. We monitor our patients 24 hours a day, and you can call any time for an update.

Want to visit? Visiting hours are from 9am-10pm; please call prior to coming to be sure other medical procedures are not in progress that could interrupt your visit.

When we discharge your pet you will receive instructions and a copy of medical records; we also fax a copy to your primary care veterinarian.

Early and frequent communication between your veterinarian and us is important, and they receive a full record of our treatment. Our emergency doctors will contact your veterinarian to discuss the case. You may transport your pet to your veterinarian when the pet is stable, or we can keep your pet until they are ready to go home.

Always here when your pet needs us most®