On arrival at Western Carolina Veterinary Emergency Hospital:
- When you arrive, a triage nurse will access your pet’s condition and inform the veterinarian.
- We try to see patients in order of arrival but we must treat the most serious and/or life-threatening problems first. We apologize if you have to wait and appreciate your understanding.
- Once the doctor has reviewed your pet’s case, he/she will talk with you about your pet's condition, treatment options and estimated expenses. Payment will be due when services are rendered; please click here for payment options information.
- Please inform the receptionist if there is anything we can do to make your wait more comfortable.
During treatment:
- We place major emphasis on pain control for sick or injured pets coming to our emergency service. We use oral, injectable and constant rate infusions of a combination of analgesics to ensure that our patients are as comfortable as possible.
- While at WCVEH, your pet will be cared for by our highly skilled team of veterinarians and nurses 24 hours a day.
- You are welcome to call at any time for an update on your pet’s condition. A nurse or doctor will take or return your call.
- We encourage you to visit your pet. Experience shows that patients tend to stress less and heal better when they know “their people” are helping them through a traumatic situation. Visiting hours are from 9:00 a.m. to 10:00 p.m. We do ask that you call before coming to be sure we don’t have other medical procedures under way that would curtail your visit.
At discharge:
- You will receive discharge instructions and a copy of your pet’s medical record. We will also fax a copy of the medical record to your regular family veterinarian.
Communication with your family veterinarian:
At Western Carolina Veterinarian Emergency Hospital, we are here to meet the needs of your pet and your primary care veterinarian. Our emergency veterinarian will phone your regular family veterinarian to discuss your pet’s case and condition. Your pet can be transported to your regular veterinarian when its condition is stable, or we can see the case through when the situation warrants. Communication with your regular veterinarian will be early and ongoing and he/she will be given a full copy of our treatment record.
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